Registered Users Support Area

* This section is for Registered Users Only *
 
Frequently Asked Questions
Q1: I purchased a registered version in the past, but I have lost the serial number. How can I get my serial number back ?

    A1: Please enter your email and name, we will send it to you.

Q2: I have recently reinstalled/replaced my PC, but I do not have a CD, or I have lost my CD, or my old CD does not install on Windows Vista or Windows 7.  How do I install the latest version ?

    A2:
You can get the latest version on a New CD for only $10 (for the same major version) + s/h, and get the latest full version downloaded at the same time.

Q3: I have purchased a registered version and I have got the serial number, but when I enter it the program told me it's not valid, what's wrong?

    A3: Since the serial number is generated from your Name and Company Name, so you must type them EXACTLY as printed on the invoice or email. Space or case is not significant, but all other characters must be typed. A serial number is only for one software, so please make sure you are entering the serial number for the specific software.

1. Upgrade from Old Version to Latest Versions
We offer upgrade discounts for users who have bought old version of NJStar software products.
1.1   Upgrade from NJStar Communicator 2.x to 3.2 with other bundle offers
1.3   Upgrade from NJStar Chinese WP 4.x or 5.x to 6.0 with other bundle offers
1.3   Upgrade from NJStar Japanese WP 4.x or 5.x to 6.0 with other bundle offers
 
2. Special Bundle Offer for Registered Users -  or Order the Latest CDROM with the Same Major Version.
If you have got the latest versions, please check out our special bundle offer or upgrade to Pro. versions by paying only the difference in price.  Or, if you need the latest CDROM for the latest updates with same major version.
2.1   I registered NJStar Chinese WP 5.x, show me the bundle offers
2.2   I registered NJStar Japanese WP 5.x, show me the bundle offers
2.3   I registered NJStar Communicator 3.x, show me the bundle offers
2.4   I registered NJStar CJK Viewer (NJWIN) 1.x, show me the bundle offers
2.5   I registered NJStar Chinese Pen 2.x, show me the bundle offers
 
3. Free Upgrades for Latest Versions
The following "upgrade patch" files only work if you have registered versions installed.
3.1    Free Upgrade from NJStar Chinese WP Version 5.x to 5.30.12718 (Update: 25/JUL/2012)
              v5.30 is now compatible with Windows 7 and Vista.
3.2    Free Upgrade from NJStar Japanese WP Version 5.x to 5.30.12718 (Update: 25/JUL/2012)
              v5.30 is now compatible with Windows 7 and Vista.
3.3    Free Upgrade from NJStar Communicator Version 3.x to 3.20.14318 (Update: 18/MAR/2014)
              v3.20 is now compatible with Windows 7/8/8.1.
3.4    Free Upgrade from NJStar CJK Viewer (NJWIN) Version 1.x to 1.96.9818 (Update: 18/MAY/2010)
              v1.96 is now compatible with Windows Vista.
3.5    Free Upgrade from NJStar Chinese Pen Version 2.x to 2.60.13928 (Update: 08/DEC/2013)
              v2.60 is now compatible with Windows 7/8/8.1.
              (When you update NJStar Chinese WP, Chinese Pen will be updated in the same package)
3.6    Free Upgrade from NJStar Chinese Calendar Version 2.x to 2.38.13928 (Update: 08/DEC/2013)
              v2.32 fixes North America Daylight Saving Time changes, and is now compatible with Windows Vista.
              v2.35 fixes Australian DST changes starting form 2008.