General FAQ

I have purchased NJStar online but did not get downloads, why?

There are 4 possible reasons:

  1. When you are ordering a CDROM, please check this option: "I have ordered CDROM, but I also like to download if possible (Credit Card Payment Only).", so that the download will start once your order is processed successfully. 
     
  2. If you have chosen to pay by cheque, money order or bank transfer, we will send you the download link and serial number after receipt of your payment.
     
  3. If you are using Windows XP or above, make sure to turn off the popup blocker, so that the download can start immediately when your order is processed.
     
  4. Sometime, there is problem with payment gateway, the credit card can not be charged automatically. Please wait for manually processing. 

How to save the download file instead of opening/installing it?

Question: When I click the download link, my browser always try to open the download file.

Answer: Use the right mouse button to click on one of the download links. You will get a pop-up menu when you do so

  1. If you use Google Chrome browserm choose "Save link as .."  option;
  2. If you use FireFox web browser, choose "Save link as..." option;
  3. If you use Microsoft IE or Edge browser, choose "Save Taget as..." option.